At Aitken’s Saddlery, we pride ourselves on fast, reliable service. We are not a drop-shipping company and hold all stock in our Brisbane store, dispatching orders every weekday. For same-day dispatch, call us to arrange express shipping.
Shipping Charges:
- Free Standard Shipping: Orders over $200 (after discounts).
- Standard Domestic: $18 flat rate.
- Express Domestic (under 3kg): $38 flat rate.
Delivery Times:
- Metro: 2–5 business days.
- Regional: 5–7 business days.
- Remote: 7–14 business days.
Damaged Items:
If products arrive damaged, email sales@aitkenssaddlery.com within a week with your order number and photos. We’ll replace damaged items at no extra cost. For non-transit issues, see our returns policy.
We aim for on-time delivery but delays may occur.