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Click & Collect

Click & Collect orders

We are able to offer Click & Collect service to customers. Please make sure you wait for your Ready to Collect notification, before heading into the store. 

Orders placed between 9am - 4pm are ready same day


How does Click & Collect work?

  • Choose your products online
  • Add them to your shopping bag
  • Select 'Pick up' as the delivery method at checkout
  • You will receive a collection notification email  – normally within 2 hours of placing an order
  • Collect your order in store at Aitken's Saddlery Loganholme
  • Make sure you bring your collection notification or photo ID
  • Collect from front Service Counter 

 Place your order before 4pm, and it will be ready by 5pm on the same day, for collection. If you place your order after 4pm, it will be ready for collection the next day

If your order was placed after the 4pm cut off time, we can’t guarantee to have your order ready the same day.

Please wait for the email indicating that your order is ready before coming to collect your order. 

Can someone collect my Click & Collect order for me?

Yes - family and friends can collect your order on your behalf. Just make sure they bring:

  • A copy of the order collection notification
  • A note signed by you, detailing who will be collecting the order on your behalf
  • Their own photo ID to match the approved name for collection

Can I return an item in store once I collect my order?

If you change your mind and decide to return item/s, you can return to any of our stores for either a store credit or exchange.

Find out more in our Returns Policy.

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